The October 9-November 8 water usage cycle marked the first time Dyegard and Deer Creek water customers were billed through the City of Hudson Oaks. The City also experienced problems with mail delivery of the bills for ALL water/wastewater utility customers. Here are responses to some of the Frequently Asked questions the City has received.

Q: Why didn’t I receive my bill until after December 1 if it is due on December 10?

A: The third-party vendor the City used got the bills out later than normal, in part because of the Thanksgiving holiday. (The City normally sends bills out on the 25th of each month.) Because of this mailing error, the City plans to extend the payment deadline by a week. Late bills will not be run until after 5 p.m. on December 18. This same extension will apply to ALL City of Hudson Oaks water customers, as well as Dyegard and Deer Creek customers.

Q: Why do the bills for Dyegard and Deer Creek residents have charges for more than 30 days of usage?

The City of Hudson Oaks has released the following update to their stage 3 water restrictions.

Effective immediately, residential customers with addresses ending in 0, 2, 4, 6, and 8 may water trees, shrubs, and lawns with irrigation systems:
*From 8 p.m. Friday evening to 6 a.m. Saturday morning, and
*From 8 p.m. Tuesday evening to 6 a.m. Wednesday morning

Residential customers with addresses ending in 1, 3, 5, 7, and 9 may water trees, shrubs, and lawns with irrigation systems:
*From 8 p.m. Sunday evening to 6 a.m. Monday morning, and
*From 8 p.m. Thursday evening to 6 a.m. Friday morning

Commercial water customers may water trees, shrubs, and lawns with irrigation systems:
*From 8 p.m. Wednesday evening to 6 a.m. Thursday morning, and
*From 8 p.m. Saturday evening to 6 a.m. Sunday morning

Hand watering trees, shrubs, and foundations is permitted for all customers beginning at 8 p.m. every day, but must be concluded by 6 a.m. the following morning.

Effective immediately, Residential households with addresses ending in 0, 2, 4, 6, and 8 may water trees, shrubs, and lawns with irrigation systems on Friday and Tuesday from 8 p.m. to midnight.

Residential Households with addresses ending in 1, 3, 5, 7, and 9 may water trees, shrubs, and lawns with irrigation systems on Sunday and Thursday from 8p.m. to midnight.

All other non-essential outdoor water use such as washing cars and filling pools is prohibited.  If a customer violates these restrictions, service will be disconnected.  The customer must then contact the City to re-establish service.   If a water customer violates these provisions a second time, or anytime thereafter, the City will assess a reconnection fee. Questions regarding this matter should be directed to City Hall at 682-229-2400 between 8 a.m. and 5 p.m. Calling that number after business hours will also provide customers with an on-call number for service reconnection.